Customer Experience UI/UX
Digital Transformation to Empower Customers
Technology advancement has put customers in control of their interactions with businesses.
Enterprises wanting to know and delight their customers, have to realign and invest thier focus on providing exceptional customer experience.
With extensive experience in understanding the digital economy, ZapCom is strategically placed to help clients deliver better products, services and business processes through Disruptive Technologies, Insights & Processes.
Architecting Cloud-Aware Applications
With cloud computing, applications are built differently, run differently, and consumed
differently. These differences require new modes of thinking and an understanding of the
design patterns that achieve the best results.
P2V approach of deploying a multi-tier application on a cloud infrastructure prevents applications from taking advantage of the unique capabilities of the cloud.
ZapCom can assist you in creating applications resilient to failure & latency, secure, location independent and elastically scalable, with service composability.
Customer insights through Predictive Analytics
Segmenting customers is not enough. You have to micro-target to engage them deeper.
Chances of making a successful transaction is much higher when you are able to create a customized offering by predicting what a specific customer would prefer in a particular context, based on consumer data and past behaviours to identify the interests of that individual.
ZapCom's Predictive Analytics Framework based on Natural Language Processing (NLP), Machine Learning and Semantic Technologies can help to establish relationships between users and their choice criteria based on similar contexts in the past.